Payment Assist Ltd is committed to ensuring that our website and digital services are accessible to everyone, including people with disabilities or additional access needs. We aim to meet or exceed recognised accessibility standards and continually improve our platforms to ensure a positive user experience for all customers.

1. Our Commitment

We believe accessibility is a key part of treating customers fairly and supporting good outcomes under the FCA’s Consumer Duty.
Our goal is to ensure that anyone can:

• Access information about our products and services
• Apply for and manage credit easily
• Communicate with us in a way that suits their needs

We follow the principles of Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C).

2. Measures We Take

To ensure accessibility, we:

• Design and develop our website using modern, standards-compliant code (HTML5, CSS, and WAI-ARIA where appropriate)
• Regularly test our site using accessibility tools and user feedback
• Provide clear page structures and consistent navigation
• Support screen readers and keyboard navigation
• Use sufficient colour contrast between text and background
• Offer descriptive alternative text for non-text content such as images or icons

3. Supported Browsers and Devices

Our website is designed to work across a wide range of browsers and devices, including:

• Latest versions of Chrome, Edge, Safari, and Firefox
• Android and iOS mobile devices
• Desktop and tablet devices

If you experience any issues, please let us know using the contact details below.

4. Documents and Downloadable Content

Some downloadable files (such as PDFs or forms) may not yet fully meet accessibility standards (for example, WCAG 2.2 AA).
We are actively reviewing and updating these materials to improve accessibility.

If you need any information, document, or communication from us in an alternative format, please contact us.

We will make reasonable adjustments where required and will aim to acknowledge your request within five working days.

5. Feedback and Contact Information

We welcome feedback on the accessibility of our website and digital services.

Contact us if you encounter accessibility barriers:

admin@payment-assist.co.uk
01664 503151
Payment Assist Ltd, Pera Business Park, Nottingham Road, Melton Mowbray, Leicestershire,    LE13 0PB

We aim to respond to all accessibility-related queries within 10 working days.

6. Enforcement Procedure

If you are not satisfied with how we have handled your accessibility concern, you can contact:

Equality and Human Rights Commission (EHRC)
www.equalityhumanrights.com
Telephone: 0808 800 0082
Textphone: 0808 800 0084

7. Continuous Improvement

We regularly review and test our website and customer journey as part of our ongoing compliance monitoring programme.
We are committed to ensuring that accessibility remains a core part of our digital development and customer experience.

Payment Assist Ltd
Authorised and regulated by the Financial Conduct Authority for regulated credit agreements FRN 622544.
Registered in England and Wales Company No. 08752986.
© Payment Assist Ltd [2025]. All rights reserved.