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Free Independent Advice Organisations

You can also seek free and independent debt advice from the following organisations:

National Debtline Free:
0808 808 4000
www.nationaldebtline.org

Stepchange Debt Charity Free:
0800 138 1111
www.stepchange.org

Citizens Advice Your Local Phone Directory
www.citizensadvice.org.uk

Community Legal Advice
0845 345 4345
www.ukecc-services.net

Money Advice Service
0800 138 7777
www.moneyadviceservice.org.uk

Please ensure any finance you take is affordable and be aware how missed payments can effect your credit rating as well as incur additional charges.

If you need any financial assistance, please visit
www.moneyhelper.org.uk

https://www.actionfraud.police.uk/

Get in touch

Pera Business Park
Nottingham Road
Melton Mowbray
LE13 0PB
admin@payment-assist.co.uk
01664 503151

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© 2025 Payment Assist Ltd. All rights reserved.

“Payment Assist” and the Payment Assist logo are trademarks of Payment Assist Ltd.

Payment Assist Ltd directly offer all regulated loans, Payment Assist (UK) Ltd either offer unregulated loans directly or introduce them to Payment Assist Ltd.

Payment Assist Ltd are registered with the Office of the Information Commissioner (No. ZA108970)

Payment Assist (UK) Ltd are registered with the Office of the Information Commissioner (No. ZA569727)

Payment Assist Ltd is authorised and regulated by the Financial Conduct Authority and entered on the Financial Services Register under firm registration number 622544.

You must have a valid UK based debit card to be accepted by Payment Assist for finance. Credit cards and certain debit cards are not allowed, these include prepaid debit cards and cards that do not allow continuous payments to be set up.

Please ensure any finance you take is affordable and be aware how missed payments can effect your credit rating as well as incur additional charges.

If you need any financial assistance, please visit www.moneyhelper.org.uk.

Should you wish to make a complaint, please email us at complaints@payment-assist.co.uk, call us on 01664 503 151 (Calls may be monitored) or write to Complaints Department, Payment Assist Ltd, Pera Business Park, Nottingham Road, Melton Mowbray, LE13 0PB. Should we not be able to satisfy your complaint, you can have your case impartially reviewed again by Payment Assist’s Complaints Adjudicator who is situated outside of the regular customer service teams. You also have the right to take your complaint to the Financial Ombudsman Service on all our regulated products, further information can be found at www.financial-ombudsman.org.uk.

Please click here to see our full complaints procedure.

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