Privacy Policy
Welcome to the Payment Assist Privacy Notice
This information has been produced to help you understand everything you need to know about the way Payment Assist Ltd collects, uses, and shares personal data, what your legal rights are and how to exercise them.
We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and to avoid jargon, and we’ll make our best efforts to keep you informed if there are any changes to the way we process your personal data in the future.
Payment Assist takes its responsibility for protecting your data very seriously and we do advise you get to know our practices. If there’s anything here you don’t understand, or if you want to ask any questions, please feel free to contact us.
Who is the Data Controller?
We are, Payment Assist Ltd.
Registered Address: Pera Business Park, Nottingham Road, Melton Mowbrey, Leicestershire, LE13 0PB
Registration Number: 08752986
In this document Payment Assist may be referred to as “we”, “us”, or “our”.
What Kinds of Personal Data does Payment Assist Process?
We collect personal data for various purposes; with that in mind we have created a list of the types of personal data that we may collect, either directly from yourself or from other sources, in order to achieve those purposes.
| Types of People: | Categories of Data: |
|---|---|
| Employees | Name, address, DOB, telephone, email address, usernames, work experience, education history, CV details, national insurance number, passport details, Drivers license, visa work documents, national identification documents, bank details, health information, gender, Insurance ID, tax information, next of kin details, job title, criminal records checks, images |
| Customers | Name, address, contact details, vehicle reg, credit check information, bank details, date of birth, country of birth, nationality, country of residence share code, income source, employers name |
| Job applicants | Contact details, CV details |
| Professional contacts | Contact details, job title |
| Suppliers | Contact details, Bank details, job title |
| Emergency contacts | Name, contact details, relationship |
| Partners | Contact details, job title, bank details, driving license, passport details, image, credit check reports |
| Contractors | Contact details, bank details, job title |
What are the reasons Payment Assist collects Personal Data?
Legal Obligations
We use personal data firstly to fulfil any contractual obligations that exist between us and yourself. Where we request personal data be provided to enter into, or meet the terms of any such contract, you will be required to provide the relevant personal data or we will not be able to deliver the goods or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.
We are required by law to process personal data for purposes relating to our legal obligations, these include:
- To provide for our financial commitments, or to relevant financial authorities.
- To comply with regulatory requirements and any self-regulatory schemes.
- To carry out required business operations and due diligence.
- To cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud.
- To investigate any insurance claims, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself.
Consent
We may process personal data or the following reasons where we have sought your consent to do so:
- To send marketing material that promotes our products and services.
- To send marketing material that promotes the goods and services of third-party organisations.
- To provide services available through online signup to the general public, which may involve gathering parental consent.
Legitimate Interests
We may process personal data for any of the following purposes, which are considered to be within our legitimate business interests:
- To provide goods and services where it has been requested.
- To inform people of other goods and services we provide or offers that may be of interest.
- To send information to people who have asked to be kept informed.
- To improve the quality of services offered and to better understand customers’ needs by requesting feedback or reviews of the services provided, or by sending survey forms.
- To send notifications of any changes to the goods and/or services provided that may affect people.
- To understand the scale of our customer base; for statistical analysis and market research.
- To recognise when people re-engage with us.
- To allow us to support and maintain our products in active service.
- To improve our website so content is delivered more efficiently.
- To enhance the security measures in place that protect data we are responsible for.
- To protect our assets.
- To provide for and manage members of staff within the organisation
Where does Payment Assist Obtain Personal Data from?
We collect personal data directly in various ways. This could include when you complete an online form, or if you provide the data directly to a representative of Payment Assist.
Where it is necessary for us to achieve our business objectives, we may collect personal data from publicly accessible sources such as:
- Linkedin, Social media, Public Directories,
We may also gather personal data by any of the following methods:
- By systems that gather data automatically from your computer equipment when visiting our online platforms.
- From systems that allow geographical location tracking, such as IP Address mapping, WiFi, GPS signals and cell tower positioning.
- From third-party organisations, provided for future marketing purposes.
- From third-party organisations, where it is necessary to deliver a product or service that has been requested.
- From local or national authorities provided for specific purposes.
Who does Payment Assist Share Personal Data with?
To achieve the above stated purposes for which we process your personal data, we may have to share information with certain third-party organisations. This may include where we are legally required to do so, or where it is strictly necessary in order to deliver a particular product or service.
We will make all reasonable efforts to ensure any third-party with whom we share personal data is compliant with data protection law.
The kinds of third-parties we may share your information with include:
- Members of a group of companies to which we belong.
- Businesses that are part of a single entity that trade under different names, to which we belong.
- Organisations where it is necessary to provide goods and services or to achieve our business purposes.
- Organisations who act as marketing agents.
- Government institutions or authorities
Call Monitoring and AI Analysis
When you contact us by phone, your call may be recorded and monitored for training, quality assurance, and compliance purposes. We may use automated technologies, including artificial intelligence (AI), to analyse call recordings and metadata. This helps us assess call content, detect key words or sentiment, monitor performance, and improve customer outcomes.
This processing is carried out on the basis of our legitimate interests in ensuring high standards of service and compliance with our regulatory obligations. AI analysis is used to support human review and does not involve fully automated decision-making that has a legal or significant effect on individuals. You can find more information about your rights, including how to object to processing, in the “Your Rights” section of this policy.
Where will Payment Assist Store your Personal Data?
As a part of our standard business practices, we may transfer your personal data to organisations based in countries that have not been granted an adequacy decision under the General Data Protection Regulation.
Country: USA
Purpose: Mailchimp
How Long will Payment Assist Keep your Personal Data?
We will keep your personal data only for as long as required to achieve the purposes for which it is gathered.
The following criteria determine the period for which we retain personal data:
- Until we are no longer required to do so to comply with regulatory requirements or financial obligations.
- Until we are no longer required to do so by any law we are subject to.
- Until all purposes for which the data was originally gathered have become irrelevant or obsolete.
- Until it is requested that we no longer process the data and that it is erased.
Your Rights, Our Responsibility
The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed. If you would like access to the personal data we have about you, we ask that you contact us using the details below.
The Right to Rectification
This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
The Right to Erasure
Otherwise known as the ‘right to be forgotten’, this given you the right to request your personal data be deleted. This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary. Were we have received a request for personal data to be erased, if it is necessary for us to retain some of that information we shall ensure that the remaining data is used only when and where it is absolutely necessary.
The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.
The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. To achieve this, we request that any complaints be first brought to our attention so we can properly investigate matters. If you would like to complain about Payment Assist to a regulatory body, you may do so by contacting your local data protection supervisory authority.
The Right to Portability
This is a legal right afforded to you that states we must pass on all of the details you have provided to us in a machine-readable format, either to your or to another provider of your choosing.
Payment Assist Contact Details
Payment Assist
Pera Business Park, Nottingham Road, Melton Mowbrey, Leicestershire, LE13 0PB
01664 503151
compliance@payment-assist.co.uk
The Payment Assist Data Protection Officer
Ametros Group Ltd
Lakeside Offices
Thorn Business Park
Rotherwas Industrial Estate
Hereford
Herefordshire
England
HR2 6JT
